Privacy Policy - Otto's Market Townsville
page-template,page-template-full_width,page-template-full_width-php,page,page-id-598,bridge-core-1.0.5,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1200,qode-child-theme-ver-,qode_header_in_grid,wpb-js-composer js-comp-ver-6.0.2,vc_responsive

Privacy Policy

your privacy is important to us.

Otto’s Services Pty Ltd ABN 27 633 163 943 of 10A Illuka Street, Currajong Qld 4812 (“Otto’s Market”, “we”, “us”, “our”) acknowledges and respects the privacy of individuals. This privacy policy explains how we collect, use, disclose, retain and manage your personal information in the course of our business.


You are not required to provide your personal information to us, however, if you don’t we may not be able to interact with you or it may limit our ability to engage with you and provide you access to our services.


We reserve the right to make changes to this Privacy Policy from time to time. Please revisit this page regularly to stay informed of any updates. Your continued engagement with Otto’s Market, including your use of our Platforms (“Website”, “Ordering App”, “Loyalty Program”) constitutes your acceptance of the revised Privacy Policy.


If you do not agree with our Privacy Policy, please do not provide us with your personal information or interact with our Platforms.


Collection of your personal information
Depending on the service requested by you will determine what personal information we may collect.


Generally, the kinds of personal information that Otto’s Market collects include:

  • contact and identification details (eg name, addresses, email address and phone number);
  • gender and date of birth;
  • financial information (eg credit card details); and
  • other information relevant in the circumstances


We collect personal information in various ways including when you:

  • visit our Platforms;
  • interact with our advertisements;
  • register to receive marketing communications;
  • interact with or follow our social media pages or profiles;
  • enter into a competition or promotion;
  • participate in a survey or other market research activities;
  • request information from us or submit any feedback or query;
  • submit job applications or other forms; and
  • otherwise provide us with personal information in person or via telephone, email, post or other means.


In most cases, we collect personal information directly from you. There may be occasions when we collect your personal information from other sources. Generally, we will only collect your personal information from other sources if it is unreasonable or impracticable to collect personal information from you, or if those sources are authorised to do so.


Use of your personal information
We use your personal information for the same purposes for which we collect it. This may include disclosing your personal information to:

  • our related entities to facilitate our and their internal business processes;
  • state regulators only if there is a complaint made and we are required to do so legally;
  • our contractors and suppliers, including IT contractors and database designers;
  • any other third parties engaged to perform functions or activities on our behalf, including direct marketing; and
  • any other third parties engaged to perform administrative or other services.


Disclosure overseas
We do not disclose personal information overseas.


Direct Marketing
In the event you do not wish to receive marketing communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.


Sensitive Information
It is not our general practice to collect sensitive information (as defined under the Privacy Act) unless you have consented or the collection is required under law or for purpose of defending or taking legal action.


Quality and Security
We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us.


We take responsible steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification or disclosure, in accordance with the requirements of the Privacy Act.


While we take reasonable steps to protect your personal information, when you supply information over the internet you understand that we cannot provide a guarantee that your personal information will not be accessed by unauthorised third parties.


A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. The Cookie is stored on your machine, but does not identify you. A Cookie helps us to recognise you when you re-visit our websites and to coordinate your access to different pages on our websites. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.


Links to other sites
We may provide links to other websites or platforms. If you use these links, you will leave our website and we are not responsible for any of these
or their usage of your personal information. We recommend that you check the privacy policies on those individual websites.


Access and Correction
You also have the right to access and seek correction of the personal information we hold about you. You can do so by contacting us. You may need to provide proof of identity before we can grant access or make a requested change. In general, we will allow access to the personal information we hold about you, however, we may deny you access if we reasonably believe that providing access would pose a serious threat to the life or health of any individual, providing access would have an unreasonable impact on the privacy of other individuals, or it is otherwise appropriate for us to deny access in accordance with the Act.


If we agree with your request, we will make any changes requested. If we don’t agree to make changes, we will provide you with the reasons for our decision.


Concerns or complaints
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Act or any other applicable privacy laws or codes, you can contact us. We will investigate your concerns and will respond to you in writing as soon as possible (usually within 14 working days).


Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner (


Contact Details
Otto’s Market can be contacted at:
Address: 10A Illuka Street, Currajong Qld 4812
Phone: 07 47759 1755


want to be kept in the loop?

Enter your details to join our mailing list for updates, 
events, promotions and more.